Group operations and employee services
Turn group rules, welcomes, reminders and employee services into reusable automation.
Lark groups for employees and customers often handle announcements, questions, onboarding and reminders at the same time. This solution uses the group assistant for keyword replies, scheduled reminders and DMs, and a dedicated welcome bot for the first experience a new member has.
The problem
- The same question is asked in several groups, and admins repeat the answer manually.
- New members miss the rules, and important announcements get buried.
- Events, deadlines and recurring reminders depend on someone remembering to post.
Capabilities in this solution
How it flows
- Configure keyword replies and welcomes per group so the bot handles the first answer.
- Schedule recurring reminders for meetings, deadlines and events.
- Use DMs when a reminder needs to reach a specific person.
- Keep group rules and FAQs in the help center to reduce repeated explanations.
Who it is for
- HR and admin
- Customer success
- Community operations
FAQ
Can each group have its own welcome message?
Yes. Welcomes and keyword rules can be configured per group.
Does the assistant read every message?
No. Keyword replies only trigger when the bot is @mentioned. Other capabilities run from your configured rules.
Will DMs feel like spam?
Admins define the trigger and frequency. Keep DMs for necessary, targeted reminders.
Adapt the solution to your team
The same capabilities can be combined for your team size and compliance needs, SaaS or self-hosted.